General Information is an editing company that helps students to improve the quality of their papers on all academic levels. This company does not offer writing, proofreading and formatting services like many other companies do. Despite the fact that its team of editors is not so multi-talented, the prices are higher when compared to the other similar companies.

One additional disadvantage of this company is its location – it is not based in Australia, even though it is self-declared as a company for the Australian market. The editing team at consists of professional editors with many years of editing experience. Many of them have PhD degrees, while most of them are MA-degree holders.

Services Offered

This company offers editing services only. It does not provide services of researching and writing papers from scratch. In addition, the editors do not work on proofreading and formatting tasks. Their working categories are: business editing, thesis editing, essay editing, and resume & cover letter editing. Business editing covers many different writing forms: newsletter, training manuals, business plans, annual reports, business proposals, publications, and many others. Essay editing covers all types of academic papers, whereas thesis editing is a specialized editing service for dissertations and thesis.

The obvious disadvantage of these services is the fact that the editors assigned to the projects are not experts in the appropriate niches, so they do not have complete understanding of the matter and can only improve the grammar and spelling aspects of the content.


The price list of this company is not transparent, so the potential clients cannot have a clear image of the actual cost of editing services. In order to find out the price, the customers have to rely on a quote generator that requires the number of words the paper contains. For the purpose of this review, we will provide the quotes for one page of 275 words.

The prices are quite higher when compared to many other similar companies:

– $45.00 for Standard delivery (2 days)
– $55.00 for Express delivery (1 day)
– $65.00 for Urgent delivery (less than 24h)

All in all, if you are looking for a budget-friendly company, this should not be your first choice.

Discounts and free features

Despite the fact that this company has set very high quotes for its services, it does not offer any types of discounts or free features that would make the final price more reasonable and favorable. The only free feature offered by is a free revision that is provided if the client is not satisfied with the quality of the delivered work.

Customer Service and Support

Although this company is open for orders 24/7, it does not provide 24/7 customer support, which is typical for all other similar companies on the market. The website does not feature an online chat, email or telephone number for communication with the representatives of the company. The only way the clients can contact a representative is via online contact form, after which they should wait for some time to get the needed answer.